Refund policy

Shipping Policy

All orders are carefully packaged and shipped from Japan.

Processing Time

Orders are usually processed and shipped within 3–5 business days after payment is confirmed.

Shipping Method

We ship internationally using Japan Post ePacket Light or other reliable tracked shipping services.

A tracking number will be provided once your order has been dispatched.

Estimated Delivery Time

Estimated delivery times vary depending on the destination country and customs procedures. Most international orders arrive within approximately 1–3 weeks after dispatch.

Please note that delivery times are estimates and may be affected by customs clearance, postal delays, or other circumstances beyond our control.

Duties & Taxes

Customs duties, import taxes, and any additional fees imposed by the destination country are the responsibility of the customer.

If you have any questions regarding shipping, please contact us at contact@ishigayajeweller.com.